AI & ChatGPT Powered Contact Center Solutions

Transform CX at Every Step of Your Customer Journey

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Trusted by 2500+ Businesses across 150 countries

Secure

ISO Certified | HIPAA compliant | 99.9% Uptime

Scalable

Used across 18 telecom circles in India and 150+ countries.

Sophisticated

10+ years of experience. The most comprehensive, full-featured solution in the market.

Unified Call Center Dashboard

Unified Dashboards. For Effortless Omnichannel CX.

A unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels.

Deep CRM Integrations. For Unmatched Automation.

With our readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster.

CRM CTI Integration
Call Center Monitoring tools

Superior Monitoring. For Transformed Agent Performance.

Comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Amazing customer reviews

Ozonetel CloudAgent has effectively met our needs in skill-wise call distribution and filtering. The platform’s user-friendliness, minimal downtime, alternative options, and support of their dedicated team have exceeded our expectations

Utkarsh Shrivastav

Associate Director, Treebo

Truly amazed by Ozonetel CloudAgent's user-friendly experience, a top solution for agent call monitoring. The administrator dashboard with detailed insights is a standout feature!

Mubashir Faraz

Associate Program Manager, ClearTax

The hassle of looking for a sophisticated calling tool is solved when one switches to Ozonetel CloudAgent.

Akash Singh

TL - Support, Connect, Heal

Ozonetel effectively addresses our need to connect with leads interested in our programs, making our outreach more efficient. Top-notch call quality, reliable connectivity, sorted reports, and exceptional support!

Kunal Sugandha

Sr Quality Manager, Upgrade

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